No internet connectivity
To be able to download an offline version of your book you must be connected to the internet at the point of downloading. You will see a ‘You’re offline’ message if you are not.
Browser closed during download
While the book is downloading you must keep your browser open.
No browser space
The offline book is stored against the browser you are using. If you are having issues downloading your book this could be due to your cache on your browser. We recommend clearing your cache. This can vary from browser to browser, example for Google Chrome.