This page provides details of any known issues affecting Kerboodle. If you are experiencing any issues not currently logged and need further support, please contact us.
Current Status: See below
If you are experiencing any technical issues, please view our technical support section for guidance.
In progress:
Autumn 2024: History bundle subscriptions
Some of our history customers have unfortunately been affected by errors with our systems this term. We are working to address these errors at the moment. Please see below for further details on how you may be affected.
KS3 History 4th edition bundle subscriptions
Oxford AQA GCSE History (9-1) bundle subscriptions
AQA 11-16 History bundle subscriptions
KS3 History 4th edition bundle subscriptions
Some schools have been incorrectly invoiced for their subscriptions.
If you have already paid your invoice, we will credit your account for the correct amount.
If you have not yet paid your invoice, please wait. We will re-invoice you shortly for the correct amount.
Oxford AQA GCSE History (9-1) bundle subscriptions
Some schools have lost access to some of the components of their subscription.
For some customers, in order to give you access to the missing components, we will need to cancel your existing order and re-process it for you. This means that you will receive automated emails about the cancellation. Please do not be alarmed if you receive these notifications, as your access will be reinstated. You will not lose access to any of the data in your Markbook and Reports tabs and neither you nor your students will lose any of your notes.
However, you may temporarily lose access to your subscription while this process is completed. We will be completing this process between 25th and 28th October, when many schools are on half term, to minimise disruption. We’re sorry for the inconvenience this may cause you.
AQA 11-16 History bundle subscriptions
Some schools have been incorrectly invoiced for their subscriptions and also lost access to some of the GCSE components of their subscription.
For some customers, in order to give you access to the missing components, we will need to cancel your existing order and re-process it for you. This means that you will receive automated emails about the cancellation. Please do not be alarmed if you receive these notifications, as your access will be reinstated. You will not lose access to any of the data in your Markbook and Reports tabs and neither you nor your students will lose any of your notes.
However, you will temporarily lose access to your subscription while this process is completed. We will be completing this process between 25th and 28th October, when many schools are on half term, to minimise disruption. We’re sorry for the inconvenience this may cause you.
In addition, if you have already paid your invoice, we will credit your account for the correct amount.
If you have not yet paid your invoice, please wait. We will re-invoice you shortly for the correct amount.
June 2024: Save your documents! The French, German, Spanish GCSE for AQA 2014 Kerboodle is being removed in place for the 2016 and 2024 editions of the course and will no longer be available (28/06/2024). Subscribers to French, German, Spanish GCSE for AQA (2014), will already have access to AQA GCSE French, German, Spanish (9-1) for the 2016 specifications, and AQA GCSE French, German, Spanish (2024) for the brand-new specifications – with first teaching from September 2024.
The latest (2024) edition features new and improved Kerboodle functionalities, which you can find out more about:
- Getting started with AQA GCSE French (2024)
- Getting started with AQA GCSE German (2024)
- Getting started with AQA GCSE Spanish (2024)
Please ensure you and your students save any notes from the current digital books so you can transfer them over when the new digital books go live on the date listed above, alongside any documents or reports that you may need going forward
Past updates:
24 June 2024: Save your notes! The digital books for the below courses are being replaced with optimised digital books. These new digital books have the same content but offer a higher quality page image, an improved experience on smaller screens (including mobiles) and can be used offline. Ensure you and your students save any notes from the current digital books so you can transfer them over when the new digital books go live on the dates listed below:
- Cambridge Lower Secondary Complete Science – 11 July 2024
- Cambridge IGCSE & O Level Essential Science (including Biology, Chemistry and Physics courses) Third Edition – 15 July 2024
- Cambridge IGCSE & O Level Complete Science (including Biology, Chemistry and Physics courses) Fourth Edition – 17 July 2024
- Cambridge Lower Secondary Complete Mathematics – 12 August 2024
21st February 2024: We were experiencing a temporary issue on the following courses when students are completing an interactive. Your students were not seeing the end result screen but please be assured your students results were continuing to be saved.
- Cambridge IGCSE Complete Mathematics Core Sixth Edition
- Cambridge IGCSE & O Level Complete Global Perspectives Third Edition
- Cambridge IGCSE and O Level Complete 20th Century History
- Cambridge International AS & A Level Complete Psychology Third Edition
- Oxford Resources for IB DP Global Politics 2024 Edition
- IB DP Business Management
- Cambridge Lower Secondary Complete English
- Cambridge AS/A Level Complete Economics
- Cambridge IGCSE Complete ICT Third Edition
- Oxford Resources for IB DP Biology
- Oxford Resources for IB DP Chemistry
- Oxford Resources for IB DP Physics
- Oxford Smart Activate (Interactive resources only)
- Vif
30th Nov 2023: To bring in improvements to your reports to bring in a new student knowledge report. The knowledge report was not accessible on Thursday 30th November, 7am GMT for up to 72 hours.
26th April 2022: We carried out maintenance work on Tuesday 26th April between 6am to 11am (GMT). Maintenance did take longer than planned, we are sorry for any inconvenience caused.
14th December 2021: We carried out maintenance work on Tuesday 14th December between 7am to 10am (GMT). We are sorry for any inconvenience caused.
11 November 2021: Improvements released based on recent feedback inc:
- Opening resources with one click.
- Online Books linked to resources. (Teachers only)
- Hidden course logo on content pages so you have room to see more content.
12 May 2021: We are currently experiencing some intermittent issues and users may have difficulties logging in and using Kerboodle. We are working to fix this as a matter of urgency and apologise for any inconvenience.
24 September 2020: Intermittent issues logging in due to a large increase in demand.
23 March 2020: Intermittent issues logging in due to a larger than expected increase in demand. We have since upgraded Kerboodle to improve capacity and performance.