If you have an email address associated to your account, you can request a password reset email. On the Kerboodle homepage, click Trouble logging in? Enter your email address and click Reset password.
Providing we have your email address on our records, you will receive an email which contains a password reset link. Clicking on this link will take you into Kerboodle where you will be asked to enter a the new password twice and then select ‘Save Changes’. This email will be sent to you from [email protected]. If you have not seen this email, please check your Junk folder.
We recommend adding [email protected] to your address book or safe senders list.
If you do not have an email address associated to your account, you will need to speak to one of your teachers. Only they can reset your password for you.
If you log in unsuccessfully, your account will be locked after the 19th attempt. Once your account is locked then you must speak to one of your teachers. Only they can unlock your account, once your account has been unlocked please wait 5 minutes before re-trying.