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If you have an email address associated to your account, you can request a password reset email. Click Forgot password? and enter your email address and click Reset password.

Providing we have your email address on our records, you will receive an email which contains a password reset link. Clicking on this link will take you into Kerboodle where you will be asked to enter a the new password twice and then select ‘Save Changes’. This email will be sent to you from [email protected]. If you have not seen this email, please check your Junk folder.

We recommend adding [email protected] to your address book or safe senders list.

If you are still experiencing issues with resetting your password please request a new password reset email from the log in page, then ensure you copy and paste your unique link directly into your browser.

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