{"id":4069,"date":"2021-09-23T15:48:12","date_gmt":"2021-09-23T15:48:12","guid":{"rendered":"https:\/\/support.kerboodle.com\/?p=4069"},"modified":"2023-03-28T14:01:41","modified_gmt":"2023-03-28T14:01:41","slug":"teacher-forgotten-password","status":"publish","type":"post","link":"https:\/\/support.kerboodle.com\/za\/teacher-support\/administration\/teacher-forgotten-password\/","title":{"rendered":"Teacher &#8211; forgotten password"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you&#8217;ve forgotten your password, you can request a password re-set email. On the Kerboodle sign-in page,&nbsp;click <strong>Trouble logging in?<\/strong>&nbsp;Enter your email address and click<strong> Re-set password<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive an email which contains a password re-set link. Clicking on this link will take you back to Kerboodle, where you will be asked to enter a the new password twice and then select <strong>Save Changes<\/strong>. The email will be sent to you from&nbsp;<a href=\"mailto:no-reply@kerboodle.com\">no-reply@kerboodle.com<\/a>. If you have not seen this email, please check your Junk folder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We recommend adding&nbsp;<a href=\"mailto:no-reply@kerboodle.com\">no-reply@kerboodle.com<\/a>&nbsp;to your address book or safe senders list.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still experiencing issues with re-setting your password, please request a new password re-set email from the sign-in page, then ensure that you copy and paste your unique link directly into your browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More information on allowlisting can be found <a href=\"\/technical-support\/allowlisting-email-addresses\/\">here<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Using single sign-on?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that re-setting your password following the steps outlined above will only re-set the password that is used in combination with your Kerboodle username and institution code to log in to Kerboodle. If you use single sign-on to access Kerboodle via your school Google or Microsoft account and have forgotten this password, you will need to re-set it following the Google or Microsoft procedure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;ve forgotten your password, you can request a password re-set email. On the Kerboodle sign-in page,&nbsp;click Trouble logging in?&nbsp;Enter [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[423],"tags":[354,353],"class_list":["post-4069","post","type-post","status-publish","format-standard","hentry","category-administration","tag-forgot-password","tag-password"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"za","enabled_languages":["gb","au","za","as"],"languages":{"gb":{"title":true,"content":true,"excerpt":false},"au":{"title":false,"content":false,"excerpt":false},"za":{"title":false,"content":false,"excerpt":false},"as":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/posts\/4069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/comments?post=4069"}],"version-history":[{"count":0,"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/posts\/4069\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/media?parent=4069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/categories?post=4069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.kerboodle.com\/za\/wp-json\/wp\/v2\/tags?post=4069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}