{"id":4910,"date":"2023-08-16T10:22:52","date_gmt":"2023-08-16T10:22:52","guid":{"rendered":"https:\/\/support.kerboodle.com\/?p=4910"},"modified":"2025-07-01T14:22:23","modified_gmt":"2025-07-01T14:22:23","slug":"offline-digital-book-support","status":"publish","type":"post","link":"https:\/\/support.kerboodle.com\/as\/book-access-code-support\/using-kerboodle-book-access-code-support\/offline-digital-book-support\/","title":{"rendered":"Offline Digital Book support"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><a href=\"#manage\">Managing offline book<\/a><\/li>\n\n\n\n<li><a href=\"#download\">Why has my download failed?<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your book is available offline, there will be a download icon on the book tile.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"405\" height=\"185\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-6.png\" alt=\"download icon\" class=\"wp-image-4882\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Confirm you want to download the book to your browser. While the download is in progress, do not close Kerboodle.*<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"396\" height=\"157\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-5.png\" alt=\"download digital book\" class=\"wp-image-4881\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">You will be notified once the book has completed downloading.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"69\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-7.png\" alt=\"download complete\" class=\"wp-image-4883\" srcset=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-7.png 993w, https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-7-768x53.png 768w\" sizes=\"auto, (max-width: 993px) 100vw, 993px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The offline book will then be available when no internet connection is made and you will be directed to an offline line mode. You will also be notified when internet connection is found so you can return to the full online experience. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"552\" height=\"67\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-8.png\" alt=\"offline book\" class=\"wp-image-4884\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">After you have clicked to view downloaded books you will be taken to a offline mode.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"351\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-9.png\" alt=\"offline mode\" class=\"wp-image-4885\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Please note: For courses with Page view and eBook digital book options, your downloaded digital book will be Page view.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"manage\">Managing offline book<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you no longer require the offline version of the book, you can remove the download via the download icon on your book tile.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"519\" height=\"241\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-10.png\" alt=\"remove download book\" class=\"wp-image-4889\" style=\"width:523px;height:243px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If a digital book is updated you will be notified via the top bar and a pink dot on the book tile to show that an update of your downloaded book is available.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"235\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-11.png\" alt=\"update book\" class=\"wp-image-4890\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"download\">Why has my download failed?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No internet connectivity <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be able to download an offline version of your book you must be connected to the internet at the point of downloading. You will see a &#8216;You&#8217;re offline&#8217; message if you are not.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"759\" height=\"71\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-12.png\" alt=\"offline message for book\" class=\"wp-image-4894\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Browser closed during download<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the book is downloading you must keep your browser open. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No browser space<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The offline book is stored against the browser you are using. If you are having issues downloading your book this could be due to your cache on your browser. We recommend clearing your cache. This can vary from browser to browser, example for <a rel=\"noreferrer noopener\" href=\"https:\/\/support.google.com\/accounts\/answer\/32050?hl=en&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\">Google Chrome.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>*The offline book is stored against your browser. If you are accessing Kerboodle on multiple devices you will need to redownload against the devices browser. You will not be able to use a incognito or private browser when trying to access an offline book.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your book is available offline, there will be a download icon on the book tile. Confirm you want to [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[481],"tags":[506,507],"class_list":["post-4910","post","type-post","status-publish","format-standard","hentry","category-using-kerboodle-book-access-code-support","tag-book-access-code","tag-personal-account"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"as","enabled_languages":["gb","au","za","as"],"languages":{"gb":{"title":true,"content":true,"excerpt":false},"au":{"title":false,"content":false,"excerpt":false},"za":{"title":false,"content":false,"excerpt":false},"as":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts\/4910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/comments?post=4910"}],"version-history":[{"count":0,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts\/4910\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/media?parent=4910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/categories?post=4910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/tags?post=4910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}