{"id":4694,"date":"2023-06-12T12:16:36","date_gmt":"2023-06-12T12:16:36","guid":{"rendered":"https:\/\/support.kerboodle.com\/?p=4694"},"modified":"2023-08-02T10:55:26","modified_gmt":"2023-08-02T10:55:26","slug":"forgotten-password-personal-account","status":"publish","type":"post","link":"https:\/\/support.kerboodle.com\/as\/book-access-code-support\/using-kerboodle-book-access-code-support\/forgotten-password-personal-account\/","title":{"rendered":"Forgotten Password"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Click\u00a0<strong>Forgot your password?<\/strong> on the sign in page.\u00a0Enter your email address and click<strong>\u00a0Re-set password<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive an email which contains a password re-set link for your personal account. Clicking on this link will take you back to Kerboodle, where you will be asked to enter a the new password twice and then select\u00a0<strong>Save Changes<\/strong>. The email will be sent to you from\u00a0<a href=\"mailto:no-reply@kerboodle.com\">no-reply@kerboodle.com<\/a>. If you have not seen this email, please check your Junk folder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We recommend adding&nbsp;<a href=\"mailto:no-reply@kerboodle.com\">no-reply@kerboodle.com<\/a>&nbsp;to your address book or safe senders list.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still experiencing issues with re-setting your password, please request a new password re-set email from the sign-in page, then ensure that you copy and paste your unique link directly into your browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More information on allowlisting can be found&nbsp;<a href=\"https:\/\/support.kerboodle.com\/technical-support\/allowlisting-email-addresses\/\">here<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Using single sign-on?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that re-setting your password following the steps outlined above will only re-set the password that is used in combination with your Kerboodle username and institution code to log in to Kerboodle. If you use single sign-on to access Kerboodle via Google or Microsoft account and have forgotten this password, you will need to re-set it following the Google or Microsoft procedure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Click\u00a0Forgot your password? on the sign in page.\u00a0Enter your email address and click\u00a0Re-set password. You will receive an email which [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[481],"tags":[507],"class_list":["post-4694","post","type-post","status-publish","format-standard","hentry","category-using-kerboodle-book-access-code-support","tag-personal-account"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"as","enabled_languages":["gb","au","za","as"],"languages":{"gb":{"title":true,"content":true,"excerpt":false},"au":{"title":false,"content":false,"excerpt":false},"za":{"title":false,"content":false,"excerpt":false},"as":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts\/4694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/comments?post=4694"}],"version-history":[{"count":0,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts\/4694\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/media?parent=4694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/categories?post=4694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/tags?post=4694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}