{"id":4508,"date":"2023-01-27T09:59:47","date_gmt":"2023-01-27T09:59:47","guid":{"rendered":"https:\/\/support.kerboodle.com\/?p=4508"},"modified":"2023-08-15T09:29:38","modified_gmt":"2023-08-15T09:29:38","slug":"student-digital-book-download-failed","status":"publish","type":"post","link":"https:\/\/support.kerboodle.com\/as\/student-support\/using-kerboodle\/student-digital-book-download-failed\/","title":{"rendered":"Why has my offline download failed?"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1304\" height=\"448\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/download-failedjpg.jpg\" alt=\"download failed\" class=\"wp-image-4893\" srcset=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/download-failedjpg.jpg 1304w, https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/download-failedjpg-768x264.jpg 768w\" sizes=\"auto, (max-width: 1304px) 100vw, 1304px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>No internet connectivity <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be able to download an offline version of your book you must be connected to the internet at the point of downloading. You will see a &#8216;You&#8217;re offline&#8217; message if you are not.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"759\" height=\"71\" src=\"https:\/\/support.kerboodle.com\/wp-content\/uploads\/sites\/4\/2023\/08\/image-12.png\" alt=\"offline message for book\" class=\"wp-image-4894\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Browser closed during download<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the book is downloading you must keep your browser open. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No browser space<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The offline book is stored against the browser you are using. If you are having issues downloading your book this could be due to your cache on your browser. We recommend clearing your cache. This can vary from browser to browser, example for <a rel=\"noreferrer noopener\" href=\"https:\/\/support.google.com\/accounts\/answer\/32050?hl=en&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\">Google Chrome.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No internet connectivity To be able to download an offline version of your book you must be connected to the [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[433],"tags":[501],"class_list":["post-4508","post","type-post","status-publish","format-standard","hentry","category-using-kerboodle","tag-offline-access"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"as","enabled_languages":["gb","au","za","as"],"languages":{"gb":{"title":true,"content":true,"excerpt":false},"au":{"title":false,"content":false,"excerpt":false},"za":{"title":false,"content":false,"excerpt":false},"as":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts\/4508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/comments?post=4508"}],"version-history":[{"count":0,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/posts\/4508\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/media?parent=4508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/categories?post=4508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.kerboodle.com\/as\/wp-json\/wp\/v2\/tags?post=4508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}